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 Information and Terms of Use.
Customer Service: To keep our prices and costs as low as possible, customer
service/questions are by email. Response time typically within hours (during
business hours). Email us at service@anycostume.com
Orders are placed online.
2010 Closing/Holiday Schedule
- Monday, Feb 15 - Presidents
- Monday, May 31 - Memorial Day
- Sunday, July 4 - Independence Day
- Monday, September 6 - Labor Day
- Monday, October 11 - Columbus Day
- Thursday, November 11 - Veterans Day
- Thursday, November 25 - Thanksgiving Day
- Saturday, December 25 - Christmas Day
- Saturday, January 1, 2011 - New Year's Day
Shipping schedule: . Orders may ship from more than one location, you may get 2 shipments. Upon checkout you are selecting shipping based on the expected delivery date, the methods do not necessarily match methods by the shipping company. Express and Premium orders take priority in packing/shipping. Most in stock orders are shipping (leaving the warehouse) by the next business day. We ship by UPS, NO PO BOXES. Premium orders (Continental USA only) allow next business day for packing and then 1-2 business days later for delivery in the USA. A business day is Monday through Friday excluding Holidays. If you are unavailable when the courier makes a delivery attempt, your delivery or pick-up may be delayed. We are not responsible for delivery delays. Invalid addresses will delay your shipment.
Customer Service is generally closed on weekends and holidays. However, orders may ship from the shipping centers. No shipping outside of the USA currently.
Shipping Confirmation emails: Emails with
tracking information are sent automatically for orders in the USA. Please update your email account to accept orders from service@anycostume.com or check your Spam folders
Copyright 2001-2009. AnyCostume and AnyCostume.com are trademarks, "AnyCostume.com the Any Kind of Costume Store" and service marks of ABC Online Resources, LLC
Quantities of any products may be limited to stock on hand.
SECURE ORDERING: Order online via our secure server.
REFUNDS & EXCHANGES:
Due to the nature of our products (most are event related and only worn once) all orders are non-refundable and non-exchangeable. There are absolutely no exceptions to the return policy after September 17th, please choose carefully. If your items are by chance defective or were shipped in error, notify us immediately for an exchange authorization for the identical item only. You agree that replacements for the identical item/size are regardless of delivery date. We must receive the approved exchange within 15 days of purchase and within 10 days of delivery. Shipping charges are always non-refundable. Once orders are entered online (an order number is generated and your card is authorized) they may not be canceled or combined as they may be routed for shipping immediately. We do not guarantee delivery dates regardless of any comments entered with orders.
Apparel, Costumes and accessories and/or styles are subject to change without notice due to manufacturers changes or production. Changes are not controlled by us. We do our best to update descriptions to reflect changes, however, we cannot be responsible for changes or alterations from the descriptions or images. Thank you in advance for your understanding and acceptance of any alterations or changes.
Exchanges for defects must have a return authorization number before shipping to us. Exchanges should be insured, as we cannot exchange items that we do not receive for processing. Shipping/handling is always non-refundable and not reimbursed for any credit, up to a 25% restocking fee on any exception returns regardless of the reason (including it does not look like the picture or is "not as the manufacturer described" or does not fit me. If an item is returned by the carrier as undeliverable or unaccepted for any reason, shipping/handling will not be refunded, return shipping will be billed to your account and the order will be subject to a 25% restocking fee. Any items returned without return authorization will not be refunded, exchanged or returned, if refunded the minimum restocking fee will be 25% and less shipping/handling..
We appreciate your feedback, comments, complaints, product requests and suggestions at AnyCostume.com send us an email and mention this site. See below for email.
ABC Online Resources, LLC
ATTN: AnyCostume
11049 N. 23rd Dr, Ste 107 (appointment only, no sales calls, no order pickup from this site)
Phoenix, AZ 85029
service@anycostume.com
More TERMS OF USE:
Pre-orders: Pre-order items and orders are filled on a best efforts basis only. Pre-ordered items are not guaranteed and you agree to hold AnyCostume.com and ABC Online Resources, LLC harmless for any delays or inability to meet demand. (Although both cases are rare and have not yet occurred you agree not to sue us or attempt any compensation if we can't get your costume. The lawyers want this sentence here)
CLAIMS: Any claims of loss of shipment or articles must be made in writing within 21 days of order date for all shipments in the USA. Claims after said date may not be honored. By use you agree to provide a signed original affidavit of any claim of non-receipt within the specified period. If you confirm delivery of your order at your address, you are liable for the full purchase price including shipping/handling. Packages are insured while in transit only, once delivered they are the buyers responsibility and no longer insured. Without a signed original affidavit in our possession within the 21 days, you agree that you have received your order in good condition and you did not require signature for delivery. We prosecute fraud and so does our insurer. By entering an order you agree to terms including: Shipments are FOB Phoenix (seller fulfills his or her obligation to deliver when the goods have shipped (postage or shipping has been paid). This means that the buyer has to bear all costs and risks to loss of or damage to the goods from that point (see insurance terms above).
Back-Orders: Please verify your email address when ordering.
Generally, if items are sold out the balance of your order will be shipped and the total purchase price adjusted before billing. If items are due in our warehouse from suppliers, we may email you to advise of order delays. We do not offer back-orders.
All items and prices are subject to availability (stock on hand) and subject to error (we are not responsible for typographical errors including errors in printing, websites, emails etc. and reserve the right to adjust any pricing or cancel items or orders without notice).
We will ONLY SHIP TO VERIFIED BILLING ADDRESSES FOR THE CREDIT
CARD, the address will be verified with your bank.
WE PROSECUTE CREDIT CARD FRAUD.
We will not be responsible for theft or loss, all claims will be subject to the carriers response.
Orders may not be canceled, however if you would like to attempt to cancel an order before shipping you may email your request (see above for email address) including your name and order number. If we are able to pull your order before processing we will accommodate your request.
SHIPPING:
Shipping Rates subject to change without notice. Current rates will show upon checkout.
EXPRESS and Premium SHIPPING: See checkout instructions.
INTERNATIONAL ORDERS: Not currently accepted
If your shipment is damaged you must contact us by email immediately upon receipt to report any manufacturer defects or shipping damage, again replacements will be for the identical item only regardless of the delivery date.
Due to manufacturing changes or improvements or other factors packaging or products may vary from those pictured or described on our website. Colors of fabric WILL vary from those seen on your computer monitor and may vary in different dye lots. By ordering you accept these differences.
In the event of a dispute, including claim of non-receipt or charge-back, we may provide personal information and details of transactions to any individual or organization we deem appropriate to help resolve, prevent further abuse or bring prosecution for fraud or other charges.
We do not rent or sell your name, address, email address or other personal information although we reserve the right to do so to carefully screened companies in the future. We only use telephone numbers if we need to contact you regarding an order. By signing up for our mail address. To be removed from newsletter lists follow instructions included with the email.
If you require signature for delivery you must request it on the "special message" screen upon checkout. If you live in a high-risk area we suggest you request signature confirmation. We will not be responsible for theft or loss if no signature is requested. Requests in the "special message" area of checkout will also show on your automatic email confirmation. If you believe you requested signature confirmation but do not see it on your order confirmation you must contact us by email reply immediately. We reserve the right to require signature for delivery of any order and may cancel any order at our discretion.
Images/Packaging: Due to manufacturing changes or improvements or other reasons (including errors), packaging of products may vary from those pictured or described on our website. Photos and images may not be duplicated.
Other terms of use:
Listings on our websites are not an offer to sell goods, rather, they are listings or advertisements to receive offers. Any order/offer may be rejected, and all orders are subject to review and acceptance by ABC Online Resources, LLC (ABC Online). As prices are subject to change without notice, your order may not be accepted or we may communicate price corrections or changes or an availability issue to you after the order is placed. (be sure that your email account is setup to receive emails from us).
Order acceptance:
Your receipt of an electronic or other form of order confirmation in no way signifies our acceptance of the order, nor does it constitute confirmation of our offer to sell. ABC Online reserves the right at any time after receipt of your order to decline or accept your offer/order for any reason without communication. ABC Online reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item without further notice (adjusting your order accordingly).
Although we strive for perfection, we may have typographical errors or pricing errors. We reserve the right to make corrections. By use of the site or ordering, you agree that the maximum liability of ABC Online Resources, LLC shall be the purchase price of the item and we are not responsible for inconsequential loss for any reason. Descriptive error liability . Occasional we may run promotions or discounts: Discount coupons or codes may not be combined, only one discount code or coupon per order. Minimum purchase amount is the product order total before shipping & handling, tax or other charges.
WE PROSECUTE CREDIT CARD FRAUD. DISPUTES are sent to collections and legal.
Credit card charge-backs: In the event a credit card charge is disputed as fraudulent, unrecognized, unauthorized or any other reason, we will turn the matter to our collections department. In the event the chargeback is not resolved in a timely manner we may turn the matter over to law enforcement agencies or other collection agencies and may result in additional fees due including but not limited to attorney's fees and court costs. Minimum additional fee for chargebacks or collections is $25. Interest on disputed charges at 1.5% per month or maximum lawful rate whichever is higher.
Merchant information and terms of use may be updated periodically. Check back for updates before ordering. By using this site you agree to the terms.
Privacy
policy. Sales and promotional offers may end or change without notice. Offers without an expiration date may end without notice and are not valid past the last day of the business month they are created or sent.
Feedback, comments, ideas and any communication (herein know as Communication) with ABC Online Resources, LLC (AnyCostume.com) shall be ABC Online Resources, LLC property. Such communication will constitute an assignment to ABC Online Resources, LLC of all rights, titles and interests, including copyrights in the communication. ABC Online will own exclusively all such rights, titles and interests and will not be limited in any way in its use, commercial or other, of any Communication. ABC Online is and shall be under no obligation to maintain any Communication in confidence or to pay any compensation for any Communication or to respond to any Communication. You agree that no Communication or Comments submitted by you to ABC Online will violate any right of any third party(s). You are responsible for the content of any communication you make with ABC Online.
Typographical
Errors aka Typos
In the event that one of our products or services is
listed with an incorrect price or incorrect information due to error or
information from suppliers, we shall have the right to cancel, refuse or correct
any orders with incorrect pricing (we would contact you for approval for change
or cancel the order(s)). We may cancel/refuse these orders regardless of whether
the order has been confirmed or card charged. We would refund the order amount
immediately if the card was charged. Thank you for your understanding, we strive
for perfection but we are only human.
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